Posted on December 14, 2018
Outsourcing giant Capita was awarded the £495m contract for Army recruitment in 2012 – but has failed to hit soldier recruitment targets every year since. Capita admitted it had “underestimated the complexity” of the project. The Army said it had “put in place a plan to address the challenges”. The NAO found the initial delay to the £113m website was caused by the Ministry of Defence, which failed to meet its contractual obligations to provide the IT infrastructure to host Capita’s recruitment software. The Army passed responsibility for developing the whole system to Capita in 2014, but “due to the complexity of the Army’s requirements, system development was delayed even further”, the report said. And despite the website being finished in November 2017, the Army estimates there were 13,000 fewer applications between November 2017 and March 2018 than in the same period the previous year.